Q: What do I need to bring?

A: Everything in the way of linen, towels, cutlery and utensils are provided, so you only need to bring your personal items with you. Your first soaps and toilet rolls are supplied, and  Hairdryers  are  provided  in  both  bathrooms,  but  you  will need  to  purchase  any subsequent  items.  Depending  on who has occupied the villa before, there are normally assorted cleaning supplies to carry on with, but replacements are in your hands.

Q: Can I bring my own electrical items?

A: Most modern electrical  items  work on dual voltage, but check  first.  Remember  that American  voltage  is under half of the UK's at 110 volts, so some items might work more slowly than at home.UK to US plug adapters are provided.

Q: Can I dispose of items down the toilet?

Remember that  American plumbing uses a smaller bore system, so only tissues can be flushed away safely. This is  important as call out charges to unblock toilets are your responsibility and can be expensive as well as inconvenient.

Q: What about rubbish?

A: The dustbin is stored in the garage, and the bins are emptied twice a week, collected by the roadside at the end of your drive. Please put the bins back in the garage as we will be charged by the local home owners association for bins that are left on the roadside.

Q: Why Security deposits?

A: 99 percent of our guests receive the full refund on their security deposit, but you are responsible for any damage or breakages while staying in the villa. Once you leave, if you have not reported anything to the management, they will inspect the property for any damage and inform us.

 

Q: How do I get into the property when we arrive?

A: There is a lock box on the wall and you are given the code once you have paid your final balance. We provide a spare key in the kitchen draw. We recommend to immediately return the key to the lock box, so if you lock yourselves out or loose the spare key, you can still access the villa. When departing on your final day, please ensure that you have put it back in the lock box.

 

Q: What about air conditioning?

A: The whole house has A/C and every room has a ceiling fan. The thermostat is set by the management and should not be interfered with by the guests. In summer the A/C keeps the house cool and in winter it is set to heating instead, so always contact the management if you are not happy with the settings.
 

Important: All doors to the outside ( front door, Patio and garage) have sensors linked to the AC which shut off the AC if left open, so if you want the house kept cool, keep all doors to the outside shut.

If the air con shuts down, the management company will need to re-set this and will charge for call out!

 

Q: What about the pool temperature?

A: We have an electrically heated pool, which means you can use the pool all year round. Most pool complaints are as a direct result of people tampering with the controls of the pool, so they should not be touched. If you think there is something wrong, contact the management who will see to it. A pool blanket is provided and apart from the height of summer, this should be put on every night, or left on when not in use. If you arrive at the start of your holiday and find it off, put it on as soon as possible. That way your pool will be a delight to you and your family.

 

Q: How does the Spa work?

A: The pool pump is usually on for a few hours during the day. This moves all the dirt that is on to of the water into the dirt basket in the side of the pool. The Spa is connected to to the same timer as the pool pump, so it will not work when the pool pump is not on. The main reason it is on a timer is during the day is because the villa is in a residential area and the noise of the pump working on an evening and disturbing local residents.

 

Q: What if we arrive in the dark?

A: In practical terms, by the time you have landed, cleared customs, found your car and then driven to Montego Bay, it maybe dark. The light on the front door will be on and usually a lamp is on inside the house, ready for your arrival. Each bedroom has bedside lamps that are switched on from the doorway and one that is switched on from the bed, but if you switch the off at the wall, you will need to switch it back on from the wall, as it will not work from the switch on the lamp.( hope this makes sense!)

 

Q: What about laundry?

A: There is a washing machine and tumble dryer in the garage as well as an iron and ironing board.

 

Q: How do I use the appliances?

A: Most of them are straight forward, but should be a black folder in the kitchen drawer
( hopefully) which has instructions for the appliances.

 

Q: Where do I buy birdseed?

A: In any of the Wall Marts or K Marts along the 192. It is around $7 for a large bag.
The birds also appreciate bread and other goodies you may have left. One word of warning however, be sure that you do not leave big food out as you will have raccoons and armadillos for company!

 

Q: How does the TV setup operate?

A: We have a unit containing a large TV, a DVD player and a stereo CD unit. Each has a remote and the operation is quite simple; You cannot access pay per view movies as these options are not available.

 

Q: How about renting movies on DVD?

A: There are many local outlets for renting films. In the same parade of shops as Publix there is a Blockbusters rental shop, and places like Wal*Mart have rentals. Click here for a DVD rental web site

 

Q: What about attraction tickets?

A: If you have not bought them in the UK beforehand, you will find the name of our ticket agent in the folder, and they guarantee to match any price you have been given
( with proof of course!)

 

Q: How far are the shops?

A: You are luckier than many estates between us and the attractions in that we have an enormous range of shops only 2 minutes away.